Abis Fitness Club (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit your details through our landing page, or interact with our advertisements on Facebook or Instagram. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you submit a form on our website or landing page, we may collect personal information including your name, email address, phone number, fitness goals, and any other information you choose to provide. We may also automatically collect certain technical data such as your IP address, browser type, device information, and information about how you interact with our website. This information may be collected through cookies and tracking technologies, including the Meta (Facebook) Pixel and similar tools.
We collect your information when you complete a form, book a consultation, contact us directly, or interact with our advertisements on Facebook or Instagram. If you arrive at our website through a paid advertisement, tracking technologies may record that interaction so we can measure advertising performance and improve our marketing efforts. The Meta Pixel may track actions such as page views, form submissions, and other interactions on our website.
We use your personal data to respond to your enquiry, contact you regarding our services, schedule consultations, provide information about our fitness programmes, deliver customer support, and, where appropriate, send marketing communications about our offers and services. We may also use your data to analyse website performance, improve user experience, and optimise our advertising campaigns.
Under UK GDPR, we rely on lawful bases including your consent when you submit your details or opt in to receive marketing communications, our legitimate interests in responding to enquiries and growing our business, and contractual necessity if you become a client. You may withdraw your consent at any time by contacting us or using any unsubscribe mechanism provided.
If you provide your contact details, we may contact you by phone, SMS, or email regarding your enquiry or relevant services. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails, replying STOP to SMS messages, or contacting us directly. Opting out of marketing will not affect communications necessary for any existing service you have requested or purchased.
We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our business, such as CRM platforms, email marketing providers, payment processors, and advertising platforms including Meta.
These providers process data on our behalf and are required to handle your information securely and in accordance with applicable data protection laws.
We retain personal data only for as long as necessary for the purposes for which it was collected. Enquiry data may be retained for up to 24 months for follow-up and business analysis purposes. If you become a client, we may retain relevant records for up to six years to comply with legal, tax, and accounting obligations.
You may request deletion of your personal data at any time, subject to any legal obligations requiring us to retain certain information.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and measure advertising performance. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain functionality of the website.
You have rights under UK data protection law, including the right to request access to your personal data, request correction of inaccurate information, request deletion of your data, restrict or object to processing, and request data portability where applicable. To exercise any of these rights, please contact us at [Insert Contact Email]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or disclosure. While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date.
Continued use of our website after changes are made constitutes acceptance of the updated policy.